“Your most unhappy customers are your greatest source of learning” – Bill Gates Value is a derivative of service rendered or product used. I have heard...
Have you noticed that exceeding your customers’ expectations does not necessarily make them more loyal to your brand than they would have been if you simply...
Who are you without the title? What do people think of you when you are not present? Do your staff speak well of you to clients?...
I followed a Twitter conversation a couple of weeks ago when a popular actress asked people to comment on the customer service of various companies they...
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