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Chat with Ada! Diamond Bank launches Artificial Intelligence-powered ChatBot



ChatbotDiamond Bank, Nigeria’s fastest growing retail bank, has launched an Artificial Intelligence (AI) Chatbot, leveraging pioneering technology to reach more customers with an enhanced service in Nigeria.

The Chatbot named ‘Ada’ uses AI technology to provide a human-like interaction and personalized experience for Diamond Bank customers. As Ada learns from past interactions, Diamond can offer more relevant and timely solutions that are really simple for customers to use.

Ada enables transactions such as:

  • Check Balance
  • Transfer funds to Diamond Account holders
  • Buy Airtime and Pay utility bills
  • Open instant Account
  • Request for loan
  • Check Stock prices

Already live on Facebook Messenger, the most popular social chat programme, Ada will also be on other messaging platforms in the coming months.

Ada will give Diamond the opportunity to reach millions of people, and facilitate financial inclusion on an extraordinary scale, extending Diamond’s reach into Nigeria’s massive retail opportunity. Diamonds existing customers can already start chatting to Ada.

Ada is also an ideal solution to Nigeria’s evolving lifestyle trends which have moved towards preferences for mobile and digitally delivered services, as well as the use of natural language Ada delivers a consistently great experience every time you talk with her. The move is also aligned with the economy’s culture of innovation and entrepreneurship, and she was built using local talent.


Commenting on the launch of Ada, Uzoma Dozie, CEO of Diamond Bank said: “I believe data and technology has the power to transform Nigeria’s economy, so I am excited to announce the launch of Diamond’s Artificial Intelligence (AI) powered Chatbot named Ada.”

Ada will allow us to further digitalize the mobile banking process and create an increasingly customized mobile banking experience for our millions of customers, Ada also presents another opportunity to deepen financially literacy and build trust and transparency in our ecosystem.

“I am passionate about how Diamond can leverage technology to tap into Nigeria’s huge market, whereby a large segment of the population is underbanked or unbanked. Data-led technology can plug this gap, and expand financial inclusion on a rapid scale.”

“Diamond already has a foundation of over 15 million customers, and our AI-driven Chatbot Ada will enable us expand our digital-led strategy, and reach even more people across Nigeria through mobile banking.”

As a pioneer in banking through the harnessing of technology and a digitally-led approach, Diamond Bank has already made significant strides in Nigeria in recent years, with foundation of over 15 million customers in Nigeria.

Key Diamond Bank initiatives include supporting Nigeria’s future business leaders through its Building Entrepreneurs Today (BET) programme and upcoming Tech Fest in April, improving financial inclusion by focusing on increasing female participation in the formal economy and the roll out of its Diamond Y’ello mobile banking service, which now has over 9 million users.

Chat with Ada now.

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  1. nishita goyal

    March 14, 2018 at 6:56 pm

    Chatbots are playing a vital role in daily digital life as they are thriving on messaging platforms, online shopping and are launched as virtual assistants by the largest technology companies such as Google, Samsung and Apple among others. Engati is a chatbot platform that allows you to build, manage, integrate, train, analyse and publish your personalized bot in a matter of minutes. It presently supports eight major messaging platforms including messenger, kik, telegram, line, viber, skype, slack and webchat with a focus on customer engagement, conversational commerce, and customer service and fulfillments.

  2. KENZ

    March 15, 2018 at 7:43 am

    so is bcos of ADA they have beeen stealing my 50 and 100 naira everytime claiming its maintenance fee…. ADA and Diamond bank u guys are THIEVES

    • Marsala

      March 15, 2018 at 8:19 pm


    • charles

      March 19, 2018 at 1:43 pm

      Knowledge is key my brother. The N50 monthly maintenance fee (it was actually N100 previously) is a regulatory approved fees for Naira cards and charged by all banks in the country by CBN.
      The fee as approved by CBN is to assist banks hedge the costs incurred in Card Maintenance fees paid to the switch processorsThe bank takes the charges on all active Naira cards.. To process the payments isnt free na. There are a lot of transactions that go on behind the scenes for you to collect your money for from the ATM. Sometimes lets give credit to institutions for being innovative and not look to immediately slander because of things we dont really know much about.

      kudos Diamond Bank. Oya Kenz go and sin no more. lol

    • AI Guru

      March 19, 2018 at 6:35 pm

      Baba’nla olodo. First you have to understand general banking fees. These fees applies to all banks, so by your comment, you are probably a troll and works for another bot,..

  3. Elle

    March 15, 2018 at 8:39 am

    For me, I just love the natural hair on Ada.

  4. AI Guru

    March 17, 2018 at 1:09 am

    This is probably the best AI bot globally and was done by a Nigeria. Team. Kudos Diamond Bank!!!!!!

  5. charles

    March 19, 2018 at 1:12 pm

    Olodo, it is obvious you are not enlightened regarding the banking industry and CBN regulatory charges. The N50 monthly maintenance fee (previously N100 annually) is a regulatory approved fees for Naira cards and charged by all banks in the country.

    The fee as approved by CBN is expected to assist banks hedge the costs incurred in Card Maintenance fees paid to the switch processors.

    The bank takes the charges on all active Naira cards.

  6. Jossy

    May 24, 2020 at 9:20 am

    Actually don’t understand what mentanance fee,cos as far as am concerned…I do not have an atm card or what other card?.pls I need an explanation on this

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