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Skin Care Expert Ufuoma Koloko of The Urban Image Consultancy UK launches in Lagos with “Beauty By Appointment Only” | Reveals Secrets to her Glowing Skin & Tips for the Everyday Woman

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Ufuoma Koloko

Ufuoma Koloko – Founder of The Urban Image Consultancy (UIC) London is proud to introduce her Lagos-based service – Beauty By Appointment Only (BBAO).

BBAO specialises in professional skin care treatments targeting adult acne and the resultant scarring and skin discolouration using Diamond Tip Microdermabrasion – one of the latest and safest skin resurfacing techniques.  Just after the opening of UIC London in 2006, Ufuoma realized that her biggest customer base were black women, most especially Nigerian women. She says “The Nigerian women coming into the spa were willing to invest whatever it took to have great skin and I was so happy to be able to help them achieve it”.

Having seen just how much Nigerian women wanted and needed professional skin care advice, products and treatments in London, Ufuoma had every reason to think her approach to skin care would be appreciated in Lagos. And she was right saying ” Definitely no regrets. UIC London is being managed by my sister Ediri, who also has a passion for skin care and has been trained to do our specialist treatments. That leaves me free to focus on our Lagos based clients”.

Small but Perfectly Formed!

Beauty by Appointment Only Lagos Treatment Room

The Lagos branch of UIC is called Beauty By Appointment Only. The name came about due to the low key, discreet way it started out and the highly personalised, restricted services that Ufuoma has maintained ever since.

“I started purely by word of mouth – recommendations, friends telling friends, sisters telling sisters until I started to get more and more clients. I also exhibited at Le Petit Marché (LPM) when I first moved over and still do every few months. It’s a great platform to demonstrate my techniques and educate lots of the women that visit LPM about their skin care regime. Not too long after that, people started to call and make appointments to come and see me. There are an increasing number of spas popping up all over Lagos. Some of them are very expensive and posh but no matter how nice the place might look, the question you must always ask yourself is what kind of products are they using on my skin and am I really getting the results that I want? My skin clinic is small but specialized and people are willing to travel the distances they do because my highly personalized, professional treatments and the products I recommend really do work”  Ufuoma explains.

Improving your Natural Foundation
I think another factor is that the women I treat can see that I practice what I preach.  I used to have bad skin, I thought I would have to live with breakouts and blemishes for ever. However, within a few weeks of using the right products at home and sticking to regular professional facials, I saw dramatic improvement. I have not used foundation on my skin ever since!! I don’t care if I look a bit shiny sometimes. I call it my natural glow. I only use powder for special occasions when I know I’m going to be photographed a lot. My wedding day will be another exception of course but apart from that I say let your skin breathe.

Don’t get me wrong, of course I am not totally against make up, it’s part of the fun of being a woman. We’ve all met guys who say “I prefer you without make-up” or “I like your natural hair”, only to see them staring at the girls with the most make-up and the longest weaves in the club.

I am not against enhancing what you’ve got with good quality make-up, we all want that flawless look. But my message is about treating your skin in a way that you improve its natural foundation – addressing the root causes of oiliness, blemishes and dark spots, not just covering it up.

It breaks my heart that so many gorgeous young women are suffocating their skin under too much foundation at a time when naturally it should be at its most radiant. Your skin is just waiting for you to show it enough love to bring that radiance out. With regular facial treatments, the right products and home routine you simply won’t need to clog your pores with foundation every day, you won’t even want to. When you do apply make-up to well-loved skin you will notice that it sits better on your skin and your natural glow will still come out.

One of my most dedicated clients and good friend Sharon Adeleke makes a beautiful case study. She had “OK” skin when she first came to me, just the normal problem areas – forehead and chin that she concealed with make up every day. She was familiar with the products I recommend but knew she was missing another key factor – regular facials. She has been coming to me roughly once a month for over a year now and we’ve watched her skin change from “OK” to “Oh wow”!

Sharon showing make-up free skin after 4 facials

Sharon with make-up after 8 facials

Sharon's natural glow shines through make-up

According to top pro photographer Frank Ugah of Frank Ugah Photography, “Ufuoma did her own make-up for this shoot and didn’t use any foundation. I warned her that her face might look shiny under the professional lights so she dusted a bit of powder on her forehead before we started and just used facial tissues to dab it in between shots. When I told her I was going to edit the pictures she specifically requested that I did not touch up her face or her assistant Judith who modeled for the microdermabrasion shots.”

Microdermabrasion Treatment Distant

Ufuoma is even more excited and confident about the latest addition to BBAO’s services in Nigeria -the Diamond Tip Abrasion machine she’s just brought into Lagos. “It’s by far our most effective and popular facial treatment in London. Once again our African customers saw the biggest benefits as we are the ones who suffer most visibly from pigmentation issues (dark patches and blemishes caused by sun damage and harsh creams) as well as generally uneven skin tone and acne scarring.”

More Details on the Diamond Tip Abrasion
Forget dangerous bleaching creams, scary chemical peels and unpredictable laser procedures. In case you didn’t know already Diamond Tip abrasion (an advanced type of microdermabrasion) is a non-surgical, non-invasive way to achieve AMAZING skin.

Diamond Tip Abrasion is a mechanical exfoliation treatment without the use of crystals, chemicals or lasers. The technology is a lot more advanced than old school crystal machines for example. It ensures the safe controlled removal of dead, damaged or discolored surface skin cells to reveal new skin cells underneath. The end result is that your skin’s surface, texture and appearance will be DRAMATICALLY IMPROVED.

Mid Distance & Close Up Diamond Tip Abrasion

What can be treated?

  • Acne Scars
  • Dehydrated Skin
  • Blackheads
  • Enlarged Pores
  • Skin Discoloration
  • Sun Damaged Skin
  • Scarring
  • Pigmentation (Dark Patches)
  • Wrinkles & Fine Lines

Ufuoma’s Secrets to a Picture Perfect, Even-Toned Skin
Have regular professional facials
If you have a normal good skin, a facial once a month will help it stay that way. If you have problematic skin you may need to consider facials twice a month or even weekly for a short period of time until you start to see a shift from problem to perfect skin.

Invest in great products that work for your skin
Don’t just go for the cheapest or the most expensive products in the market. Seek professional advice and get the right products for the right results on your skin.

Make sure you get into a good home routine and stick to it
Daily cleansing, exfoliating and moisturising should feel as natural as breathing. Never ever go to bed without cleansing off make-up or the day’s grime. If you are really serious give yourself a mini facial at home once a week. Include the right masque and it will feel like an indulgent treat for you but your skin will appreciate it even more.

Eat and drink well
Your outer skin is often a reflection of what you put on the inside. Eating healthily (Lots of fresh fruits and vegetables) and drinking plenty of water (at least 2 litres a day) is essential to having great skin.

 

Contact: To book a free consultation with Ufuoma in Lagos or Ediri in London

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62 Comments

  1. Gyann

    June 25, 2012 at 3:35 pm

    OK.

  2. olabisi

    June 25, 2012 at 3:49 pm

    Wow…………..feel like having a facial now.

  3. gbeborun

    June 25, 2012 at 4:12 pm

    Black don’t crack true, it’s just not as easy for light skinned afro caribean people if that makes any sense

  4. nino

    June 25, 2012 at 4:31 pm

    met her at LPM…i really should go see her…i am in dire need of a facials with my face producing oil like mad…hiss

  5. Miriam

    June 25, 2012 at 4:38 pm

    Nice,buh it sounds expensive,…..

  6. Joyce

    June 25, 2012 at 4:38 pm

    We hope to see a branch soon in Ghana soon. Keep the good work up

  7. Efe

    June 25, 2012 at 4:49 pm

    Hope you are not expensive? Dats the koko!

  8. christy

    June 25, 2012 at 4:50 pm

    Was expecting sumtym above d edge,like removing of scare nd marks,I ve a friend who is always disturb were she can get her tiny mark or stretch mark removed.Kudo anyway

  9. Janded

    June 25, 2012 at 5:28 pm

    Bet it is expensive

  10. Me2me

    June 25, 2012 at 6:38 pm

    cough cough, If u wanna take pictures of you doing your thing. Kindly wear the outfit jare. No de do Doctor 91210.

    Well if it works it works but I don’t even think the babe has a flawless skin. Anoda way to spend ur money

    • sassycassie

      June 26, 2012 at 8:31 am

      cant say i’m suprised by your comment. For a lot of naija women beaufiul flawless skin= high yellow complexion-even if it was achieved through bleaching. The lady has beautiful natural looking skin

  11. Abs

    June 25, 2012 at 7:18 pm

    sounds good. nothing like a great skin.

    http://www.abadawoode.blogspot.com

  12. Graceful

    June 25, 2012 at 7:52 pm

    What kinda poor marketing is this……no address or is it a mobile spa????

  13. darkhorse

    June 25, 2012 at 8:10 pm

    She should charge 500 naria abi? Because she is running a charity co-op. The World over these services aren’t for the hungry and those scrimping on the pennies.

  14. revivedafrikana

    June 25, 2012 at 8:32 pm

  15. oghenekevwe

    June 25, 2012 at 8:47 pm

    money is talking..

  16. ajiri

    June 26, 2012 at 12:53 am

    Not everybody can afford spa treatments all the time. For most women, it has to be save up/ budgeted for. However, every woman deserves to have one once in a while.

  17. pynk

    June 26, 2012 at 8:37 am

    St Ives apricot scrub works wonders for those complaining about affordability.

    • ij

      June 26, 2012 at 10:18 am

      it does oh, been using it for yrs now and for oily skin, just dab milk of magnesia on your face before your foundation and you will be amazed

    • ij

      June 26, 2012 at 10:25 am

      it does oh, been using it for yrs now and for oily skin, a thin layer of milk of magnesia (yes the same one for constipation ,it has oil-blotting properties) all over the face with a cotton ball, just a small amount oh before you look like ojuju , allow to dry then add your foundation . you are basically using it like a primer

    • Aduke.L

      July 1, 2012 at 1:05 am

      @pynk…100% truth!! Been using St.Ives Apricot scrub for years now n it truly works wonders!!

    • Dr Jay

      November 9, 2014 at 11:43 am

      yes it does, but I believe most people seeking for these special services are tired of using products that don’t work, if u save up I believe u can still get the best for your skin, we also get people wanting to discredit us because of our prices, but when we explain why its that way they tend to calm down a notch and buy from us too, because these items are been bought.

  18. Berry Choco Latte

    June 26, 2012 at 8:43 am

    I’d like to know what the prices are like… Can a poor corper afford to come in every other month? 😀

    http://ajebutternysc.blogspot.com

  19. Care Agency UK

    June 26, 2012 at 11:15 am

    Everyone prefers to have perfect skin, this information and tips really motivates to think positive about our skin. And encourages going for these sorts of facial treatments. She is very concern about what she does. But the only doubt comes to my mind is the cost. Is it bearable for an average person?

  20. The White List

    June 26, 2012 at 12:58 pm

    Guys could probably take a tip from this too!

    http://the-white-list.blogspot.com

  21. Crazyanon

    June 26, 2012 at 1:03 pm

    I’ve gotten a facial before and it worked wonders! I used to have really bad acne but after that facial, my acne has reduced noticeably. It was a bit pricey though, $75 and that was the cheapest one in the store! Haven’t gone back yet. That was almost four years ago 🙁

  22. zelda

    June 27, 2012 at 6:29 am

    It is expensive. But it sound good and I am in need of facials with my face. Is there any discount policy for teenagers?

  23. T.P

    June 27, 2012 at 6:54 am

    Iv had consistent facials for two months now and my face is glowing already,I’m amaz
    ed!so iv resolved to taking care of my skin,I haven’t used foundation since dis year..so 4 me,at least,facials once a month with a good scrub and cleanser is enuf 4 me 🙂

  24. Seun

    July 2, 2012 at 9:22 am

    I went for a consultation with Ufuoma yesterday 01-July-2012 and I must say this – I was thoroughly impressed.

    1. She really does have flawless, beautiful, glowing, healthy-looking and radiant skin. She asked me what my skin care goals are and I didnt hesitate to say I want my skin to look like hers. She wasnt born that way and used to have horrible skin but she has done well for herself so that gives me a lot of confidence in her abilities.
    2. She definitely knows her onions. Just overnight, I have seen a major difference on my face. Seriously. No excess oil!!! Its amazing
    3. She very professional and has excellent customer service too. Right from the doo the people that received me were highly courteous and respectful.
    4. In terms of pricing, I wont say shez expensive. Just average. However, if you are determined to see serious results in your skin care without side effects, then you have to be ready to spend more than you used to (for people like me who do very little skincare).
    5. The products she used were ALL dermatologica and top quality. You can google if you like.
    6. The consultation was FREE because i called her up after ready this article. For something that was free, i was very impressed with the fact that she ran a complete skin analysis on me, used top quality products and even gave me some samples as take away. She was UNSELFISH in rendering her professional advice even though I wasnt paying a dime.
    7. there’s no truning back for me now o. I am deternined to invest in my skincare and with her help, i will achive my skin care goals soon. i dont want to be wrinkled and in need of a face lift at 60 and above & am tired of all these harsh products that wld cause me to age prematurely. I want clean, healthy, beautify, radiant even-toned skin.

    Pls pay her a visit. You’d be glad you did.

    PS – am not advertising for her o. me i dont know her from adam and she’z not paying me or giving me anything to write all these. am just so excited at the results am seeing already coz the oil on my face in the morning used to be enuf to fry an egg but thanks to her, it has already improved IN LESS THAN 24 HRS!!!

  25. eyeballs

    July 4, 2012 at 4:11 pm

    Seun, dat sure sounds like an advert if you ask me, lol but its a good one cos its motivated me to give her a call. please what’s her number so i can feel for myself the 24hr magic!

  26. Seun

    July 5, 2012 at 9:20 am

    +234(0)8060212625. contact details are listed right below the article

  27. Blessing

    July 5, 2012 at 9:35 am

    Hmmm, nigerians! a happy customer wrot a glowing recommendation and you say shez advertising. Dont you shop online, dont you read product reveiews before making a purchase and dont the reveiws influence your decision? Mtchieewwww.

    Pls Seun, you are not advertising for her. thanx for your educative comments. I’ve been waiting for someone to actually write a review so i’d know if its gonna be affordable or expensive to see the lady. Am gonna give her a call

  28. Ego

    July 5, 2012 at 9:37 am

    She uses Dermalogica? really? then she must be really good bcos I’ve heard a lot about dermalogica products and how effective they are. no harmful additives

  29. Tonia

    July 5, 2012 at 9:41 am

    For Seun to leave such nice comments, then she must have really been impressed by the services.

    Although, I still think it might be expensive. The lady has a branch in london so am thinking she’s gonna be expensive. Most beauty/skin care specialists in lagos are unaffordable to the average earner

  30. Folake

    July 5, 2012 at 9:42 am

    heheeee. see recommendation o. kai! maye i shld book an appointment

  31. Elohor

    July 5, 2012 at 9:45 am

    who has an idea of the pricelist? BN publish the pricelist/pricing so we will know whether its affordable or not. I dont want to waste my time or embarras myself by calling only to be told facilas will cos 50K. lol

  32. Prinsess

    July 5, 2012 at 9:46 am

    How much please for consultaion please?

  33. Suzanne

    July 5, 2012 at 9:48 am

    lol @ elohor’s comment.
    BN tell us how much. Me I want to go for microdermabraision. if its more than 15K then its for Bigz Girls only

  34. Glory

    July 5, 2012 at 9:49 am

    15K for micro-whatever? una get money o.

  35. BasketMouth

    July 5, 2012 at 9:53 am

    HOW MUCH FOR REGULAR FACIALS? I NEED TO PREP MY FACE FOR MY WEDDING. ANY DISCOUNT FOR BRIDES? ***WINK

  36. Fola

    July 5, 2012 at 9:55 am

    Does she have a bridal package? i want to look my best for my wedding in october. pleeeeeaaaaase????

  37. I prefer to remain anonymous

    July 5, 2012 at 10:07 am

    Nice website you’ve got here Bella.
    I thought I’d comment here because I actually know Ufuoma Koloko. Had a facial at UIC London once, fantastic results

  38. Ufuoma Koloko

    July 5, 2012 at 1:34 pm

    Hi Ladies (and the few men that read this too!)

    First of all I would like to say a huge THANK YOU to everyone who has taken the time to comment, call and come to see me in Lagos and Ediri in London. The response has been truly amazing. Thank you readers and Bella Naija! Our only hope is that we can match it in terms of the excellent level of service you all want and deserve.

    Now to answer the big questions on price:

    An initial consultation which includes skin analysis (effectively a mini facial whilst we have a chat about your skin care concerns and goals) is FREE.
    If you decide you want to start a course of treatments prices are as follows:
    Individual standard facial: N10K/£45
    Course of 4 standard facials: N35K/£160
    Course of 8 standard facials: N65K/£310
    Our facials are more than “standard” to be honest. We only use Dermalogica professional products and have been trained specifically and intensively by Dermalogica on how to perfom treatments utilising their professional range for optimal results. Each “standard” facial is customised and tailored for your skin condition following the consultation/analysis and we focus on whatever your main concern is whether it’s dry patches, oiliness, dark spots or acne.

    For the microdermabrasion facials featured in the write up and which target the scarring and dark spots associated with acne breakouts we only offer this procedure in COURSES of 4 or 8 sessions – not individual sessions and the prices are:
    Course of 4 microdermabrasion facials: N55K
    Course of 8 microdermabrasion facials: N100K

    FOR THE BRIDES TO BE!
    First of all congratulations!
    We have lots of well organised brides coming to see us anything from 6 months to 6 weeks before their weddings because they know how much more beautiful they will look if their skin is at its best before the make up artist works her magic on the big day.
    The courses of 4 or 8 sessions usually work well for brides. You can book them in and spread them out once a week or once a month in the run up to the big day.

    We hope this has answered your questions and look forward to seeing you soon!
    Ufuoma & Ediri

  39. Elohor

    July 6, 2012 at 1:00 pm

    Thanks for publishing the pricing Ufoma, it very affordable for me. I’ll be in touch.
    I can tell you are really into customer care. Pls keep it up

  40. Fola

    July 6, 2012 at 1:02 pm

    Wow, I was expecting killer prices but these are reasonable. 65k for 8 facials? not bad at all

    • Blossom

      July 9, 2012 at 10:28 am

      Abeg stop with all this your ‘not bad’.. ‘It’s super cheap’ yada yada. That’s how she will now turn round and say she’s increasing price again because some people who want to use the opportunity to show that they can afford it won’t keep their mouths shut. *hissssss* Nigerians sha.

  41. Fola

    July 9, 2012 at 3:36 pm

    Why u com dey vex naa? wetin be ur own sef? na only u dey dis blog? ifu can afford it thrn talk ur own too. otherwise, stop beefing and stop hating.

  42. Suzanne

    July 9, 2012 at 3:39 pm

    Oh they actually listed the prices, that very nice.
    I think the prces are cool. now i can go for microdermabraisio treatments at a truly affordable rate.

    @ Blossom, dont be so myopic, Ufuoma is a professional and wont increase the prices like petrol black market during fuel scarcity. lol. relax babe

  43. Prinsess

    July 9, 2012 at 3:45 pm

    Prices are ok. pls stop being unreasonable people. an average facial at a “quack spa” is 5-6k so I believe this is fair enough.
    Nevertheless, the truth is – skincare treatments generally dont come cheap and the cost of doing biz in nigeria??? you know!

  44. Rainbow

    July 9, 2012 at 3:46 pm

    TOO EXPENSIVE PLEASE!!!

  45. Betrayed

    August 3, 2012 at 9:40 pm

    Seun,
    I took ur advice and went to her ‘spa’ in Surulere and that has so far been the biggest facial mistake of my life. As I type this, I am sitting with a bloated face (which I keep applying a cold compress to) and resisting the continuous spread of post-facial white-heads (acne) that cropped up all over my lower jaw because Ufuoma had absolutely no idea what she was doing.
    I went back to her resturant/lounge/’spa’ and she did not even show any sign of remorse! She just kept carrying around this air of importance! I asked for advice on how to tackle the soreness in my cheeks, the alarming swelling and the acne that kept coming out from nowhere and she said she would have to call dermalogica to get advice! (WHICH PROFESSIONAL DOES THAT???)
    Even if she didnt know what to do, doesnt she know there’s a search engine called Google?
    She eventually called them and they actually said ‘the problem is not as a result of our products rather its is a sign that there was a problem with the extraction process’.
    All of a sudden there are scars appearing on my face with black scars in between all because she claimed to be ‘professionally’ extracting oil and toxins!!!
    I plan to sue here for all she is worth, thankfully I still have pictures from the spa. Please be careful when giving advice next time…some people actually trust the comments they read on bellanaija!

  46. Anonymous

    August 25, 2012 at 4:06 pm

    @ Betrayed, Omg!!

  47. Cynthia

    August 26, 2012 at 4:26 pm

    [email protected], pele dear!!!! But they are right though about the extraction process not going well, first time I went for facials, hmm oh my days, my face was swollen, as if they had beaten me, my acne multiplied, I was told, that’s how it is at first, that the procedure brings the acne out and after sometime, it starts reducing, but trust people with acne, one problem we have is patience we. Want fast results and quick action, so we hop from one product to the other. So I’m going to repent lol, and be patient and see te outcome.

  48. anonymous

    August 28, 2012 at 11:03 pm

    Betrayed? Seriously, get a life. I’m not sure what miracle you were expecting but have a bit of patience. I’m sure you weren’t complaining when you were enjoying your facial. The fact that your already problematic skin has reacted may be an initial process. The common sense approach would be to contact the consultant and exercise a bit of patience. Coming from UK she’s probably not used to the amout of ‘toning’ some peoples skins go through here.
    Good luck in your law suit, that bit really gave me a giggle. Your whinging has actually made me curious enough to contact her. Its a real shame about your bad experience but to post it on here and try to slander her name instead of take it up with her is wrong.

  49. Ufuoma Koloko

    August 29, 2012 at 1:01 pm

    Dear Betrayed

    First of all I will repeat how sorry I am that your skin did not respond well to the treatment that you had at my skin clinic. I am also sorry that you saw my attempts to remain calm and professional on your subsequent visit as “carrying around this air of importance”.

    Secondly can I say how sorry I am that you chose to express yourself in such a manner on this blog when you have free access to my personal telephone number (I called and texted you multiple times after your visits), my email address and my place of work. In an effort to avoid online’ tit for tat’ I had hoped Bella Naija would remove such a poisonous and potentially damaging post from sponsored content but since they have not and other people have read and commented on your post I have been forced into defending my character and my business by responding to your comments online.

    Even though you have done your utmost to destroy my reputation, character and business on this blog, I will allow you to hide behind the synonym “betrayed” and for professional and ethical reasons of client confidentiality will not reveal your full identity on Bella Naija.

    However, I also feel I have a duty to warn anyone else planning to promote their business and services on Bella Naija. Beware of a lady claiming to work for the Nation Newspaper and offering you column space in return for getting her hands on your products, services, time and reputation for nothing.

    For anyone else who derives pleasure from launching personal attacks on people online please note that I have brought the entire incident to the attention of her employers as I’m sure she has breached a number of journalistic ethics.

    The only thing “betrayed” in the subsequent post is the author’s true character. The tone and content of the post is dripping with more sarcasm and bitterness than it is with honesty or truth. If she is indeed the professional journalist she claimed to be that might explain how carefully she was able to edit out so many of the key facts and details of what actually happened.

    For those that have the time or interest to read a full account of what actually happened the timeline of events that led to this unfortunate exchange are below.

    All I have left to say to you, betrayed, is thank you for a lesson learnt. This experience has opened my eyes to the capacity of some people to try and get something for nothing and destroy you in the process.

    A positive outcome of your actions has been my reviewing my aftercare process. Although I usually do follow up on how my clients’ skin is looking and feeling after treatments and use of the products at home. I have made the extra effort to connect with clients which has been a great learning curve for marketing purposes and customer services. The vast majority expressed happiness and satisfaction with the improvement and progress their skin is making and a good number have already come back for second, third and fourth treatments.

    Of course skin doesn’t clear magically overnight and some people express frustration at continuing breakouts after just one treatment and use of the products for a few weeks but that is to be expected. I’m sure many saw the pictures of Sharon in the original article and ignored the text that said Sharon had been coming to see me for over a year when her pictures were taken.

    I have also introduced a waiver form that all new clients must sign in addition to their consultation card confirming that they are:

    “…fully aware the practice of beauty therapy is not an exact science and acknowledge reputable practitioners cannot properly guarantee quality and/or results or freedom from complications, and [they] have not received such guarantees”.

    To be clear, skin responses such as the one experienced by you, betrayed, can be caused by all manner of things. It could be the explanation I gave as soon as you came back, it could be an allergy you are not aware of and did not disclose on your form, it could be something you put on your face after you left my clinic or in your case it could be the stress associated with a guilty conscience about the fact that you obtained my services for free under false pretenses…

    Ufuoma

    THE TIMELINE

    Monday 30th July 2012: I receive a call from betrayed introducing herself as a reporter from the Nation Newspaper who had read my BN feature and was interested in coming in to have a free facial in return for doing a story on me in the paper.

    I was slightly surprised because I have had numerous calls from major publications before and since the BN feature including City People, This Day, Business Day and the Guardian all offering to do features or trying to sell me advertising space but not ONE of the journalists or sales people asked to use my services for free for their own personal benefit. They were all very upfront and transparent about the terms or fees dictated by their respective companies. However, I naïvely agreed to see betrayed thinking that all it would cost me was a bit of my time. I had no idea it could potentially cost me my reputation.

    Wednesday 1st August 2012: betrayed comes in for her facial. I thank God that despite the fact she would not be paying anything my professional and ethical conscious told me to treat her in the same way I would any other client. I asked her to complete and sign a client consultation card and went through the full consultation and skin analysis procedure with her, painstakingly explaining everything I could see and feel on her skin (and there was PLENTY to see and feel) and making full and detailed notes on the “face map” I complete for each client.
    All this took place BEFORE any treatment or extraction. Thank God as she sat comfortably in the bar/ lounge she sarcastically referred to, betrayed wrote on her consultation card that her major concerns were “acne and black spots”. That would be the same acne and black spots she has tried to suggest in her post appeared as a result of the treatment she received. The notes I made on her face map also illustrate the huge extent to which betrayed’s face was covered with acne and black spots before the treatment.
    As the treatment progressed after a deep cleanse and a very long steam I started to extract betrayed’s face. Because almost every inch of betrayed’s face was covered with small pustules and she had never had a facial before I spent a long time on the extraction process alone. I always try to get out as much as possible because most clients are not satisfied if you don’t. A number of my regular clients say that is why they like coming to me – because I am so thorough in extracting. Despite the time already taken I still gave her a relaxing neck and shoulder massage whilst the cooling, soothing antibacterial and oil reducing masque was on her face. As I removed the masque I informed betrayed it was normal for there to be some swelling after extractions but that it should go down by the next day. Betrayed sat up happily on the bed commenting that despite the swelling she could see an improvement in her skin’s overall appearance and was happily making plans for her next appointment. In my mind I was wondering when it had been agreed she would have multiple appointments but I kept quiet and thought we would cross that bridge when we came to it.

    I asked if betrayed had a day off as I wondered how she was able to be away from the office for so long. Most of my clients are hard working professionals who live or work in VI/Lekki/Ikoyi. As I am based in Surulere they prefer to see me at weekends. If they see me in the week it is a rushed appointment on their lunch break or in between meetings. But here was this so called journalist lying down for hours as relaxed as can be…She said that her employers would assume she was out in the field. I am sure they had no idea that she was using their name and their time to obtain a much needed facial for herself…

    Then came the infamous interview betrayed promised. Can you imagine that a self-proclaimed journalist who has accused me of unprofessionalism took THREE ATTEMPTS simply to record the interview wasting my time in the process. At the end of the first run she discovered she had not pressed record on her recorder. At the end of the second run she claimed she had forgotten to insert the memory card. It was finally at the end of the third round of me answering THE SAME QUESTIONS that she concluded she had all she needed. We agreed that the feature would run the following week’s Sunday.

    As betrayed left almost 4 hours after arriving can you believe I regretted not offering her complimentary food and drink? I was very tired and hungry myself and pitied her as she left the premises. I consoled myself with the hope she was happy she had received a three hour consultation and treatment that would usually have cost far more than she could have afforded.

    A few hours after leaving betrayed sent me a text saying there was a change of plan and the feature would run that very Sunday instead and that I should send some personal pictures to her box. I am sure I don’t need to say that NO ARTICLE APPEARED as promised that Sunday. Since no article actually appeared I shudder to think what betrayed really wanted to do with my personal pictures and can only take comfort in the fact I am a child of God and believe that His protection will keep me for any harm or evil.

    Thursday 2nd August 2012: I received an extremely concerning text from betrayed saying that the swelling had worsened overnight and she had a rash of fresh whiteheads all over her lower face. In my alarm I did not text back but called back right away to ask where she was and how soon she could come in to see me that very day. She replied that she was in a shop in Ikeja looking for something to put on her face. I begged her not to buy anything that could potentially do more harm but she should come back to see me right away. She agreed and was with me less than an hour later.
    I rushed down to meet her in my flat sandals instead of my usual heels and her first comment was “Hmmm! So you are not so tall after all”. I thought that was an odd comment but ignored it and ushered her upstairs to the clinic. As soon as I saw betrayed’s face I expressed my concern and dismay. As she sat on the treatment bed I pulled on some disposable gloves that I wear during extractions for each client for hygiene purposes . As I pulled the gloves on betrayed noticed a ring that I always wear on my right hand and exclaimed “Oh so you’re engaged?! You didn’t have your ring on yesterday!” I pointed out the ring was not on my wedding hand. Betrayed seemed happy with the news that I am not engaged or married. She relaxed and let me continue to examine her face. As I was doing so I noticed betrayed couldn’t stop glancing at my chest area / cleavage in the way insecure, adolescent girls look at each other to compare breast size. Again I ignored it and continued with my examination.

    I mention betrayed’s strange comments and odd behavior as I think they shed some light on the kind of person she is and why she might want to destroy the name and business of someone like me.

    In her account of that return visit betrayed neglected to say that it was me that told her BEFORE calling the manufacturer that it was unlikely her skin had responded to the products and it was more likely the extractions performed the previous day had overstimulated her sebaceous (oil producing) glands therefore causing more to rush up to the surface – especially since she had never had a facial before. I think that was a very honest thing for me to say. Many professionals in my position would have tried to blame the products. The only reason I called my supplier was to provide confirmation and extra reassurance. The education and product support rep on the other end of the phone did indeed confirm what I said (bearing in mind that manufacturers will always want to cover their own backs) and went on to say that we should monitor the situation over the next 48 hours and if there was no improvement refer her to her GP or pharmacist.

    After placing the call betrayed asked me if I had a particular facial wash in stock she could buy from me. If I was the unprofessional un remorseful person she has painted me to be I could have sold her something for my own gain. Instead I gave her some free samples of products from the range that I thought could help to calm and soothe but advised her against using anything other than water for the time being and cold compress until it had calmed down significantly.

    Why on earth would I have left my client to search Google when I have direct access to the manufacturers of the products I use? Wouldn’t you be concerned if you went to see your doctor and instead of them giving you their professional opinion they told you to hold on whilst they jumped on to Google??? Wouldn’t you feel more assured if the doctor was able to call GlaxoSmithKline or any other large pharmaceutical company in your presence to verify and confirm the advice they had given you? Apparently betrayed would rather try to use the open, honest and transparent way I dealt with the situation against me.

    Friday 3rd August: 7:15am I sent betrayed a text as soon as I woke up asking how her skin had been over the night.
    9:06am 2 hours later betrayed replied that she had used a cold compress as I suggested and had sent someone to get her toothpaste to use to dry it up – which I certainly had not suggested! Who knows what else betrayed might have used on her skin in the window after she first left the clinic??
    9:40pm: betrayed writes her scathing post on BN.

  50. Bubbly

    September 2, 2012 at 5:29 pm

    There’s always two sides to story. @ Ufuoma, good thing you wrote this… @ Betrayed, smh

  51. Mayowa

    September 8, 2012 at 12:17 am

    Ufuoma, the thing is, beneath all this drama, you and @betrayed are actually the same kind of people. She offered a trade and you accepted. Yet you come off sounding like its all her doing! I’m not even going to address the foiled facial, that’s between u two but don’t come off sounding all innocent. After reading this, its obvious your hands are as soiled as hers…#sad

  52. datgurl

    September 19, 2012 at 2:06 pm

    I agree with Mayowa that two wrongs don’t make a right but I think you are getting Ufuoma wrong. In her account she is just telling it lke it is. I dont think she is trying to come off innocent. She admits that the facial wasnt good for betrayed but also gives more info surrounding the whole thing. Funny how betrayed didnt say the facial was free blah, blah, blah. I dont think they are the same type of people at all. Betrayed sounds like a complete weirdo. Hopefully they will both learn from this. Betrayed wont be so sly and devious and wont try to use her job for freebies and Ufuoma wont be so trusting and gullable or quick to jump at chance of some free advertising. This is Nigeria there are too many people like betrayed out there. You have to be smart to survive!!!

  53. Amazed

    October 6, 2012 at 12:42 am

    Well said @ datgurl

  54. Mfonobong Daniel

    November 27, 2012 at 3:13 am

    I want to come for skin treatment this weekend. My heel got burnt and darken. I need your contact? Here’s my number 08084872910

  55. xty

    December 21, 2012 at 12:18 pm

    ♍ε̲̣̣̣̥ I just want Ą̸̸̸ flawless glowing skin. ‎​​A̶̲̥̅♏ dark in complexion ‎​Α̲̅πϑ don’t know if microdermabrasion ‎​Α̲̅πϑ all works for dark skin.

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