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Chanel Apologizes to Gabourey Sidibe after Saying She may have been Racially Profiled at their Store



Gabourey Sidibe

Empire actress Gabourey Sidibe says she “felt unwelcome and offended” at one of Chanel‘s store.

The actress said in an essay published in Lena Dunham and Girls showrunner Jenni Konner’s Lenny Letter this week that she tried to buy a pair of glasses and a pair of sandals for her Empire co-star Taraji P. Henson at a Chanel store near her apartment in Chicago and was initially snubbed by a saleswoman, saying she had a Pretty Woman-like moment, “I suspect it’s because I’m black, but it could also be because I’m fat.”

A rep from House of Chanel responded immediately saying:

CHANEL expresses our sincerest regret for the boutique customer service experience that Ms. Sidibe mentioned in the essay she published on a website, we are sorry that she felt unwelcome and offended. We took her words very seriously and immediately investigated to understand what happened, knowing that this is absolutely not in line with the high standards that CHANEL wishes to provide to our customers.

We are strongly committed to provide anyone who comes in our boutiques with the best customer service, and we do hope that in the future Ms. Sidibe will choose to come back to a CHANEL boutique and experience the real CHANEL customer experience.

Photo Credit: GettyImages|Jason Kempin


  1. Temi

    May 14, 2017 at 4:47 am

    I don’t think its racial profiling as much as it is halo effect…people (life in a way) are just much nicer to cute and good looking people. Overweight people get treated like shit a lot regardless of how much money they have.

    • Marie Antoinette

      May 14, 2017 at 10:07 am

      Do you have sense at all? And to think I was just wondering why someone was attacking you on the chubby baby post. I feel pity for you…

    • lilo

      May 14, 2017 at 1:06 pm

      Chanel and Hermes are probably the worst at profiling customers. You are Right thought it’s not just about race. It’s just overall apperance and packaging. I see what you are saying cos even in corporate America overweight people get the shorter end of the stick whether white or black…go ask HR for stories that touch. Gosh Target sales people are snobbish too to different people for different reasons. Lululemon is known to profile people over size 12 just because they don’t offer anything beyond size 12 (not sure why a size 16 will want to enter yoga pants anyway). So once you walk into their store and they already know they don’t have your size, truth is why waste their time on you? A white version of Gabourey would have been treated the same. Crappy way by that particular sales person. Some people are just disgusted by fat people. Doesn’t make it right but that’s just the world we live in. To pull the race card everytime tends to dampen certain cases in which real racial profiling occurs. . Cos God knows if Kerry Washington or Ink Eze of BN walks into that same store, she will be treated a lot better. I as a black woman get subtle digs by black sales reps at Saks and Neimans with them asking me “what I do for a living” after been rung up for loubies or chanel handbags. God forbid an oyinbo asks the same classless question, I will go on a blogpost and rant. I was at the bank the other day when one african American customer associate asked me ” so are you thinking about building your credit”? I asked her what do you mean ” she goes to become a home owner, it’s good to build a good credit”. I own two friggin home you ignorant piece of garbage. Then she apologized and said well they were offerring an low apr credit card for people…..blah blah blah. She won’t stop there. Then goes on to ask “have you guys considering refinancing any of your homes”? What do you mean you guys? I, solely own my 2 homes . There is no we or you guys running this joint! In her narrow mind she had swiftly concluded there is a husband in ths picture somewhere else how or why can this one have 2 houses. There you have it. Racially profiled by an akata bank teller. I mean Imagine if Becky with the good hair did that to a single black woman?

    • Abi

      May 14, 2017 at 2:46 pm

      Are you alright?

    • osa

      May 14, 2017 at 4:28 pm

      At lilo, this your epistle . Was it intended to “drop hints” about your financial status ni.
      Sorry but errm, the post is about gabourey and not you

    • MadamYe...

      May 14, 2017 at 5:08 pm

      ‘Osa…This was my exact thought. Like eww… the point could have been put accross minus the epistle and the indirect boasting of your ‘assets’…Rolls Eyes…Urgh…

    • AQ

      May 14, 2017 at 9:33 pm

      Liked this by accident.

    • zaza

      May 19, 2017 at 1:19 pm

      You are very very ignorant

  2. Marie Antoinette

    May 14, 2017 at 10:19 am

    “knowing that this is absolutely not in line with the high standards that CHANEL wishes to provide to our customers.” – BIG LIE! Make that ‘some of our customers’. Chanel has the worst customer service ever! Sometimes I wonder if there are trained to be rude in the most subtle way…

    Chanel is steady profiling customers based on appearance, race and nationality. It’s become part of their DNA/brand image.

    Gabby spoke out because she’s a celebrity…ordinary people experience Chanel’s rudeness everyday!

  3. Ubaby

    May 14, 2017 at 10:35 am

    Yes …Chanel sales personnel are very rude. I was at the South Kensington store.. They didn’t even offer to assist because they assumed because I was black, I wouldnt be able to afford anything .. Took my money and went to LV.. No long stories …

  4. lilo

    May 14, 2017 at 5:09 pm

    @Osas, please kindly KMA!


  5. Nationalsquirrel

    May 16, 2017 at 8:18 pm

    This girl plenty well well oh.
    but shes nice and has a superstar heart.

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