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Get the Ultimate Customer Experience as FirstBank Nigeria Launches its Premium Banking Lounge in Lagos & Abuja!

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FirstBank Nigeria recently launched its Premium Lounge, an exclusive location within some of its branches that offers ultimate customer experience, priority services, comfort, security, luxury as well as access to financial advisory services to customers.

Carved out of select existing branches in Lagos and Abuja, FirstBank’s Premium Lounge is an exclusive location for privileged banking.

The lounge services are extended to customers by invitation only. Qualified customers will be invited by their relationship managers and then a premium card with which the customer can gain access to the Lounge will be issued to them.

In Lagos, the Premium Lounge is available in three branches – Niger House Branch, Ikeja Industrial Estate and Lekki Phase 1 Branch. In Abuja, it is available in the Abuja Main Branch in Coomasie House, Asokoro and Maitama Branch. Other locations will be opened soon.

The launch kicked off at the same time in all the 6 branches mentioned above.

According to the Head Marketing and Corporate Communications, FirstBank, Folake Ani-Mumuney, “At the FirstBank Premium Lounge, each premium customer receives a personalized financial service that comes from understanding the customer’s personal needs. The lounges are specially designed to include online banking facilities which ensure that customers have private and uninterrupted access to their bank accounts within the bank’s premises.”

“The lounge comprises a large seating area with leather sofas, private meeting room/office with Wi-Fi hotspot for premium customers to stay connected to other businesses while enjoying the ease of priority service. A designated relationship manager is always available to attend to queries, resolve complaints and provide services required at all times. Premium customers also receive priority in branch cash deposits and withdrawals, instant issuance of ATM cards, provision of account statements as well as other value-added services provided by the Bank. When in branches that do not have the premium lounges, privileged customers can enjoy these services by simply showing their Premium Access Cards- the power of the card.

View photos from the launch in different branches:

Niger House Branch Lagos Island

Group Managing Director, FirstBank Ltd. Bisi Onasanya cutting the tape to officially launch the FirstBank Premium Banking Lounge. He is flanked by premium banking customers Chairman, Reckitt Benckiser, Olu Falomo; Managing Director/ Chief Executive Officer, Eurocomm Securities Limited, Uchenna Ogbu; Tunji Oni of Shell Nigeria; Oluwaranti Ademowo, wife of Archbishop of Lagos and Venerable Reverend Segun Ladende representing the Archbishop of Lagos

Representing the Archbishop of Lagos, Venerable Reverend Segun Ladende; Group Managing Director, FirstBank Ltd. Bisi Onasanya, Chairman Reckitt Benckiser, Chief Olu Falomo and Managing Director/Chief Executive Officer, Eurocomm Securities Limited, Uchenna Ogbu during the official launch of FirstBank Premium Banking Lounge

Lekki Phase 1 Branch

FirstBank Premium Banking Customer Col. Sam Dare (rtd) cutting the tape to launch the FirstBank Premium Banking Lounge flanked by the Group Head Retail Banking Lagos Island; Tunde Owolabi & Bola Caroline Napodia on his left and Business Development Manager FirstBank, Emeka Nwanya and staff of FirstBank on his right.

FirstBank Premium Banking Customer Florence Lad – Ojomo & Group Head Retail Banking Lagos Island Tunde Owolabi

Ikeja Industrial Estate Branch

Group Head Retail Banking, Lagos Mainland, Seyi Oyefeso addressing Premium Customers from left: Oluwatoyin Soars & S.B. Taiwo

Group Head Retail Banking, Lagos Mainland, Seyi Oyefeso addressing Premium Customers from left: Festus Kwode, S.B. Taiwo & Grace Bamigboye

Abuja Main Branch

FirstBank Premium Banking Customer Adamu Gurai A. flanked by left FirstBank Premium Banking Lounge Relationship Manager, Mohammed L. Yahya & Abdulkarim Abubakar

FirstBank Premium Banking Customer Umaru Garuba flanked on his left by Group head Retail Banking Abuja , Shehu Aliyu and Relationship Manager Zainab Ibrahim Kokobili

FirstBank Premium Banking Lounge Relationship Manager Habeebat Mustapha attending to a Premium Banking Customer


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Adeola Adeyemo is a graduate of Industrial Relations and Personnel Management from University of Lagos. However, her passion is writing and she worked as a reporter with NEXT Newspaper. She believes that anything can be written about; anything can be a story depending on the angle it is seen from and the writer's imagination. When she is not writing news or feature articles, she slips into her fantasies and creates interesting fiction pieces. She blogs at www.deolascope.blogspot.com

10 Comments

  1. Duvy

    February 1, 2013 at 11:46 am

    Nice!! Big up @firstbankngr

    • red

      February 1, 2013 at 5:18 pm

      So long “one customer”, all customers are equal but some are more equal than other.

  2. Miss Tm

    February 1, 2013 at 2:34 pm

    Premium banking my foot am sure this service is for the high and mighty…… I cant forget in a hurry the nasty experience I had with 2 first bank staff in Abuja over the xmas break. After narrating my ordeal to family and friends the response I got was ‘ WELCOME TO NAIJA…THATS HOW THE CASHIERS TREAT PEOPLE IN NAIJA OH’ Ha. The banks should consider doing something about the whole system and consider all their customers

  3. PH Boy

    February 1, 2013 at 3:28 pm

    Shouldn’t this apply to all customers! Nigeria and double standards.

    • z.z

      February 1, 2013 at 4:48 pm

      Guy, does premium sound like general to you? Premium banking customer lounge not ‘gbogbo ero’ customer lounge.

  4. Chattyzee

    February 1, 2013 at 4:40 pm

    Yeah, when this is not an airport .. where shld this not apply to all customers?

    dprodigalchild.wordpress.com/

    • Funmi

      February 1, 2013 at 7:13 pm

      You obviously are not enlightened. Premium banking exists all over the world. They have their own separate section in banking halls, with all other benefits, as they are premium customers. Some Banks e.g. HSBC use the term Premier banking. Customers must have a minimum savings or investments of £50,000 and a minimum individual income of £100,000 a year and must have a few other products with HSBC, such as a mortgage, or life insurance etc.. If you earn that kind of money, do you want to be treated just like every other customer? I guess not. Think of first class airline passengers. You don’t pay that much money, to be seated with the rest of the passengers

    • Dayo

      February 2, 2013 at 12:10 am

      Why stop there? Give a black card to everybody. Put every passenger in first class. While at it, give every person who shows up at a car showroom a Rolls or a Bentley.

  5. NNENNE

    February 2, 2013 at 1:46 am

    Good job first bank! Hope you keep up with the standard and that it trickles down to every banker.

  6. Moi

    September 11, 2015 at 8:16 am

    Diamond bank started this first a long time ago across the country in their branches even in Palms mall and the airports. Think they call them Xclusive lounges

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