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UK Visa Applicants to Pay for Enquiries Made via Email



The British High Commission has announced that email enquiries by visa customers applying from outside the UK would attract a fee from June 1.

The high commission made this known in a brief report on changes to UK Visas & Immigration customer care operations made available by the Media Officer, Joseph Abuku, in Abuja on Monday.

According to the report, the changes will help the government reduce costs and ensure those who benefit directly from the UK immigration system make an appropriate contribution.

“Effective today (June 1), email enquiries by visa customers from overseas will attract a fee. How you contact UK Visas and Immigration is changing. From 1 June, all customer enquiries will be handled by a new commercial partner Sitel UK. The new contract will see a number of changes for customers.”

The high commission stated that changes were made in all phone numbers and opening hours.

Other changes made were a reduction in the number of languages offered to 8 including English, and a fee of £5.48 for customers who contacted the UK Visas and Immigration by email.

“You will need to pay using a credit or debit card for contacting us by email. The charge includes the first email enquiry you send and any follow-up emails to and from the contact centre relating to the same enquiry. The way you pay to use the telephone service will remain the same using a credit or debit card. If you do not have access to a credit or debit card, you may choose to use a trusted 3rd party such as an agent or sponsor.”

The UK mission, however, stated that there were no changes to services for customers contacting from inside the UK.


  1. Shade

    June 2, 2017 at 1:35 pm

    This is ridiculous and disgusting! To be charged a fee simply for asking questions..AND BY EMAIL…is a blatant display of legitimate chopping – by the British Home Office! I am based in the UK and no one here sends or receives enquiries with the expectation that they should pay. People should be ashamed of themselves, but doubt it as these English are used to exploiting ‘foreigners’.

    • Jeanette

      June 2, 2017 at 9:18 pm

      Well then if you are pisswd off that much, quietly move back to your country and help make it a better place so much so that you and your people will not need to have to contact them and be exploited in such a manner and also be further humiliated in this manner.
      This new bill is nothing but a strategy to curb immigration into the U.K.

  2. Olivia

    June 2, 2017 at 2:07 pm

    The heck!!!!!!

  3. Tru

    June 2, 2017 at 2:43 pm

    This is easy. Relatives and friends will make all the necessary enquiries for me and send me feedback via WhatsApp ?

    • Tru

      June 2, 2017 at 2:44 pm

      Relatives and friends inside the UK*

  4. Goldilicious

    June 2, 2017 at 3:29 pm

    Ahhhh UKBA na wa for you people o! the application fees are bad enough, now this? I am a British citizen and my my husband just applied for his spouse visa – we paid £811 pounds PLUS another £500 pounds on top for the NHS fee….shebi na VISA to heaven loooool

  5. Bemused

    June 2, 2017 at 3:57 pm

    You inquiring travelers will pay and pay and pay and pay in so many ways. You want us to talk to you, pay us. You want to respond to our questions, pay us for our ears. this is a message that there is no interest in funding tourism or travel of any sort. You want to come to Britain the mothership, you do all the groveling and begging. How about we all go somewhere else? We no ask for them to pay us to ask whether dem fit come carry our oil money oh? We never ask for back pay for visa fees wey dem suppose pay wen dem first land for their boat for our harbor! Maybe time don reach to ask.

  6. Bemused

    June 2, 2017 at 3:59 pm

    I bet if you pulled the stats, you would find that countries requiring visas and excessive engagement with British consular officers are darker skinned countries. Please make una no come begin do developed countries are mostly white versus developing countries which are mostly tan. I no dey hear dat kind gist today.

  7. Rainbow

    June 2, 2017 at 4:41 pm

    What nonsense.

  8. Bad gang

    June 2, 2017 at 5:13 pm

    Lmfao…the british and superiority complex…wtf though

  9. Dora

    June 2, 2017 at 9:43 pm

    Their boarders their rules. Maybe it’s time we repaired our own country and set our own rules too!

  10. Jennietobbie

    June 2, 2017 at 10:35 pm

    I’m hollering ????

  11. TEekay

    June 3, 2017 at 3:18 am

    Well it boils down to one thing, a developed country will always take advantage of an undeveloped country. So the message is governed should replicate what they have in the uk and its likes and then reduce the amounts of immigrants

  12. Mrs Deborah Yewande Jegede

    June 3, 2017 at 6:56 am

    Good day sir, I will like to imigate to uk , me and my children (2). What should I do pls

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