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Customer calls out Airline for Arresting & Charging him after Questioning why it had seats on Emergency Aisle

BellaNaija.com

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An Air Peace passenger @uberseun has said that the airline put chairs on the emergency aisle of the aircraft, adding that when him and others asked questions, they were then asked to “shut up and get out” if they weren’t comfortable with the explanation given.

He added that they were then taken to the police station and are being charged.

@uberseun’s account:

Another user @babajidefadoju, the head of digital communications of Oyo state government said they are being charged with breach of peace at an Ikeja magistrate court.

The series of tweets led users to demand that people boycott the airline.

The airline has reacted to the tweets, with its own narration of what occurred. See below:

We wish to set the record straight on d incident involving 3 unruly passengers on our 18:30 Lagos-Abuja service on 11/09/17

During the safety briefing on the 18.30 Lagos-Abuja service, 3 passengers (two men and one woman), began to query the seat confirguration around the exit of the aircraft. Our crew’s explanation that the seating arrangement was approved by both FAAN and NCAA fell on deaf ears.

The passengers rather insisted that our engineers be brought on board speak on the aircraft’s airworthiness. At this point, the crew briefed the captain, who intervened by using the public address system to confirm that the seating arrangement was approved by both FAAN and NCAA. Notwithstanding the captain’s explanation, the passengers persisted.

The unruly passengers started spreading apprehension on the flight, saying the aircraft might crash like it happened with another local carrier.

All appeals to the passengers to allow the safety briefing continue were rebuffed. At this stage, other apprehensive passengers insisted that they would not fly with the three unruly passengers on board. The captain, therefore, had no choice than to ask the three passengers to get off the aircraft.

While three of the passengers refused to disembark as requested by the captain, the two men later disembarked after delaying the flight for over two and a half hours. The lady among them, however, persisted in her disruptive conduct. FAAN security personnel were then called in to intervene.

Despite the intervention of FAAN security, the lady refused to comply, boasting that she was prepared to make a lot of money from the airline. She, however, agreed to disembark after about a total of three hours delay. Given the disruptive behaviour of the passengers, FAAN security took them in for questioning.

The passengers were eventually handed over to the police for further questioning on their unlawful and disruptive conduct. While we will continue to treat all our esteemed guests with the greatest respect, we will allow a tiny minority of customers jeorpadise. We will not allow minority customers jeopardise the safety and comfort of our esteemed guests and the overall safe operation of safe operation of our flights.

There are civilised channels of communication open to dissatisfied customers, including visiting our offices to make their complaints and get them addressed. There are also regulatory authorities, including NCAA and FAAN customers may complain to if they feel aggrieved over any issue.

We wish to reassure our numerous esteemed guests that our flights remain absolutely safe and all our operations are approved by both domestic and international aviation authorities. We will continue to show all our valued guests the greatest respect and will never compromise on their safety.

The law enforcement are at the moment addressing the unruly conduct of the three passengers and should be supported by all to do their job without bias. Nobody, no matter their reach and contacts, should be encouraged to take the laws into their own hands.

10 Comments

  1. Theresa Doghor

    September 12, 2017 at 3:11 pm

    Hmmm

  2. Yeyeperry

    September 12, 2017 at 4:01 pm

    Air peace just lost one customer today. What is wrong is wrong! See the corruption we are talking about. Why would FAAN approve the use of aircrafts with seats on on the exits? May those officials be the victims of whatever casualty would occur on any aircraft as a result of their greed.

  3. jess

    September 12, 2017 at 6:16 pm

    Question is why are there seats on the emergency door exit? in case of emergency how will passengers alight. Someone needs to answer this question.

  4. Shocked!

    September 12, 2017 at 6:58 pm

    Very shocked! Where in the world of Aviation, Passenger Aircraft design and Aircraft Safety is a seat allowed to be in front of the Emergency Exit?
    The person in charge at FAAN and NCAA who approved this should be sacked!
    We definitely do not need another crash due to incompetence and total disregard for safety!
    Then to arrest your paying customers. Nigerian airline passengers who already suffer too much already.! This is just too much!

  5. Adamazi

    September 12, 2017 at 7:18 pm

    Pictures will help us

  6. Aibee

    September 13, 2017 at 8:59 am

    I read this story with my mouth agape. And then to actually see pictures of seats in the emergency exits?!!! And FAAN/NCAA approved this? What is wrong with us in this country? Who did this to us?

  7. Peter

    September 13, 2017 at 11:13 am

    The Annoying part is that FAAN and NCAA are there to protect the customer rather joining forces with theft to punish Nigerians.

  8. MayMay

    September 13, 2017 at 11:45 am

    You see what corruption does! How can this kind of nonsense be approved? They should have just removed the emergency doors so we know that the aircraft doesn’t have any emergency exist at all rather than use chairs to block it. And they are even bold enough to say FAAN and NCAA approved this. A passenger seating on a seat near an emergency exit isn’t even allowed to use any personal belonging to obstruct passage talk more of chairs being put there.

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