Most people detest bad customer service. As for me, I hate it. And if you’ve follow my regular column right here on BellaNaija, you will notice...
Employee training is one of the surest ways to achieve a better and improved performance from your employees if you are a small business owner. I...
We have all been there, you ask a customer assistant the location of a product and you are told ‘it’s over there’. You start wondering ‘where...
As I read several articles and papers from speeches at the World economic forum delivered by billionaires like Richard Branson, to sponsored Facebook lessons by Zimbabwean...
Get the basics right. Sometimes this is all that matters. Not just in life, but in running your small business. As someone who writes regularly on issues...
Fact: Nigeria is a country filled with small business owners. From the 9 to 5 guy with a side business, to the lady who shunned the...
2016 is already upon us and it feels like the calendar is already doing a sprint! You may have had some personal New Year resolutions like exercising...
It goes without saying that we have all experienced terrible even nightmare customer service. However we all know that, excellent customer service is the key element...
How do you hire and keep the best employees? This was the big question from my last article, Small Business, Here Are Trends To Watch Out...
It’s great to be in 2016! As small business owners, a New Year signifies new beginnings. Notwithstanding the current uncertainty of oil price ($35 per barrel),...
This is for the ‘newbie‘. It’s great that you’ve decided to take the brave decision and start the ‘business’ you’ve always dreamt about. Now what next? It...
I know there are still quite a few days left in 2015. However, we need to start planning ahead for 2016! As the African proverb goes,...
“We need to look into how to reach the core market woman in Isale Eko ,the vegetable farmer in Birnin-Kebbi, the trader in Asaba and other...
It’s tough for small business owners. We all know that small business owners in Nigeria face some hard but common challenges. These are well documented and...
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