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What’s the Worst Customer Service You’ve Received? Watch OAP Kemi Smallz on NdaniTV’s ‘Just Say It’

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just say it kemi

NdaniTV is back with another episode of ‘Just Say It’ where you get to vent about some of your pet peeves.

This week has on air personality Kemi Smallz as she talks about bad customer service in Nigeria – especially with tailors and barbers.

Check on it!

40 Comments

  1. Asgrl

    December 12, 2014 at 4:38 pm

    I’m sorry but I’m extremely bothered by the grey/blue contacts she has in. When will dark skin women realize this is not acceptable. You just look silly.

    • Dan

      December 17, 2014 at 1:15 pm

      Really? And who says it isn’t acceptable? You? Beats me how folks with a laptop/mobile phone just come on the internet and spew nonsense. She decides what’s acceptable for herself and not you or any conformist society.

  2. angry customer

    December 12, 2014 at 4:44 pm

    Yellow Chillies service was absolutely horrible this afternoon, from the security to the waiters! Not going there again. It took 20mins to get a menu, 15 mins to take my order, 25mins to get my food and 15mins to bring my bill! Plus the horrible attitude, I don’t understand the rubbish Nigerian attitude when a young beautiful woman goes out by herself to eat!!!

    • Jo!

      December 13, 2014 at 5:06 pm

      Hey! I didn’t see this before I posted my comment below.
      Yes, Yellow Chilli waiters hate young beautiful women, yes “hate”

  3. Jo!

    December 12, 2014 at 6:07 pm

    I was at the MAC store in Ikeja yesterday and this babe (short, pretty, not fair, not dark either) was sooo RUDE!
    Was talking to her and she was on her phone, pinging away, giving monosyllabic answers, handing me products and walking away, my God! Asked for her name and she just walked away, she knew exactly what she was doing.

    Heaven knows yesterday my craze switch was off, I was in complete zen mode biko, didn’t want to allow anybody to come and spoil my day, life’s too short, and people like that never really go far, so what’s the point. Will just make sure she NEVER attends to me again.
    Need to note though that I’ve met some fabulous people at that same Mac store, and always get good service at the Lekki store, but Essenza please screen these girls properly,”I can make up” is not the same as “I should talk to human beings in public”

    N.B:
    Kemi boo, when it comes to tailors, you get what you pay for o, the good (and professional) ones are usually quite expensive

    • nene

      December 12, 2014 at 7:48 pm

      mac store in ikeja city mall. they are notorious!

    • Que

      December 12, 2014 at 8:55 pm

      GBAM.,!!….at ur closing lines about tailors.

    • Sansarai

      December 13, 2014 at 9:30 am

      You neva see…try the MAC at Palms in Lekki. Those salesgirls have attitude for days. I’ve decided that the next time those women try me, I won’t leave the store till I’ve gotten their manager and store owner on the phone and reported the situation. So flippant and rude!

    • biggie

      December 13, 2014 at 5:50 pm

      From your words you also have an attitude,if only us as Nigerians can say if you don’t give me good customer service let me teach you. Not you going in with your own attitude, let’s be truthfull we are humans,on either sides we all need to give good customer services and have good attitudes either we are receiving or giving.

    • yt

      December 13, 2014 at 2:32 pm

      Mac store at ikeja….the girls there must have been rude and ITK on their CV. very crappy service.

    • Desert Rainbow

      December 13, 2014 at 4:44 pm

      Are those in the Lekki store any better? Very irritating customer service. They size customers up before deciding whether to be polite or not. It’s happened about thrice to me,so no,it’s not a random conclusion.

  4. Dr. P

    December 12, 2014 at 6:32 pm

    Hmmm. I understand and agree with everything she said BUT some of what she said just boils down to going to a bad tailor or barber. Now, I feel how the person treats U when U go to their place of business or how they responds to U when U have a complaint had more to do with what is considered customer service.
    P.S.: she’s kinda cute even with the squeaky voice. LoL

  5. Shay Shay

    December 12, 2014 at 6:51 pm

    lol. I know what you mean though. The comparison to toolz? I dunnoo…bleh

  6. Bukkie

    December 12, 2014 at 7:37 pm

    I was at MUDI AFRICA a week ago to ask for clothes to be made for my husband, I wanted a number of pieces made at once cos his native wardrobe isn’t exciting, knowing that MUDI AFRICA can give me what I want, I walked in there and was blown out by the excellent service I got from guess who MR CLEMENT MUDIAGA himself. I dropped my fabrics and practically dragged hubby there the following day to get measured, he was of the opinion that the deal was pricy but I picked the bills and didn’t bat an eyelid, they have value to give and good customer service to offer…too excited to let other people know this, sorry,, not all tailors give quacky service,

    • Just me

      December 14, 2014 at 1:26 am

      Thanks for sharing.
      I’m the kind of person if you give me good customer service, courteous, professional, and really appreciate that I’m patronizing your business, I will pay the cost of anything you say; well if I have the money.
      I’m in Chicago, I had a great sales lady (he’s a he, changing to a female), she was top notch in terms of her professional approach and courtesy. I wanted to give he – she review. so I kept telling her thank you for doing her job with excitement and joy on her face.
      Sometimes though, I wonder how some folks get a job with their bad, stinky attitude (insert mad face)

  7. angry customer

    December 12, 2014 at 7:44 pm

    Bella you people have used my comment to grind beans abi, cuz I spoke on yellow chillies service…well done!

    • Jo!

      December 13, 2014 at 5:02 pm

      Yes! Yellow Chilli too, Just try and enter there alone as a young woman, mehhhhn, You will literally need to drag someone to attend to you.
      I was chilling for my friend, and wanted to order drinks & starters before he showed up, and after calling and calling the guy before getting attn, in my very before some guy walked in with a babe and BEFORE they even sat down, there was a menu & nuts in front of them!!!
      Like, I was sooo pissed!
      Just jejely sat down and waited for the young man I was waiting for to show up, because apparently, we were still in the medieval ages. I swear I only got properly served there when my friend placed the orders, it was the most ridiculous thing I’d ever seen, I swear!
      This was VI btw,
      I can talk about bad service in lag for ages, I’m tired

  8. omoibo

    December 12, 2014 at 7:47 pm

    Customer service is an oxymoron in Nigeria period not just Lagos. I always tell folks whenever I visit that Nigeria is a place where people pay extremely high prices for piss poor service and they the vendor/ service provider make it seem like they are doing you a favor! mbanu, ma ka gini di?! oti o, ki lo de?!
    I literally went off on a CS rep in one of the new generation banks in the lobby because she just sat there non nonchalantly like a moron that she was after I explained my situation to her and was getting the run around. The lobby was full of customers and I gave the CSR a reality check that I needed to be remind her arse that she has a job because of moi and the millions of other customers like myself so she better act right, I was not rude but when I was done addressing her she started to beg me in the typically naija fashion, oga no vex
    Nigerians take a lot of caca and don’t speak up and that is why poor customer svc will continue to be the order of the day, anytime I check people for poor svc in naija my family & friends have this look of surprise on their faces.

    • Ejiro

      December 13, 2014 at 12:21 pm

      Not true oh. You are generalizing. I visited the Pandora store at Centro Lekki Mall and trust me! I got the best treatment ever. I was beginning to wonder if I was in Nigeria. The two girls kept smiling and it quickly reminded me of the smiles the air hostesses that serve the first class people on International flights wear. They smiled while taking my money and I realised how much I had spent after I had gotten home. P/S I’m a lady oh and not a lesbian.
      I also got the best treatment at Zaron store and I’ve been a constant user of Zaron products for 3years.
      I was simply blown away. You think its juju when you see yourself returning. Hell No! It’s CUSTOMER SERVICE.!

    • Miss_Flygerian

      December 14, 2014 at 5:58 pm

      Co-sign on the Zaron store part. I’m speaking for the ones at the Ikoyi store (off Awolowo Rd) because that’s where I go to. I don’t know about other branches. The girls there are professional and courteous. They give you immediate attention, no attitude whatsoever.

  9. uduma

    December 12, 2014 at 7:58 pm

    you know there are dark skin people with naturally blue eyes not biracial, black from Kenya. i know hers is not really but you should not general statements about it being unacceptable when there are black people that are born that way.

  10. Anonymous

    December 12, 2014 at 8:31 pm

    Gosh, I totally agree with the MAC store Ikeja city mall horrible service. Its beyond horrible! Those touts manning the store need to be fired. I had a horrible experience there in Aug, and I plan to never go back there. They are rude, unprofessional., cold and mean……its bad for MAC because their international stores are known for their warm for customers. they ll try on make up for you without hassles… here they ll just be snapping when u ask questions… animals…

  11. Ephi

    December 12, 2014 at 8:43 pm

    Customer service in Nigeria is really not the best, it almost makes me wonder if it’s a case of transferred aggression, lots of people are frustrated in Nigeria and it’s hard to give good cheerful service when life is hard.

  12. motola

    December 12, 2014 at 10:57 pm

    Yes ooo the call centers in Nigeria nko

  13. Ross

    December 12, 2014 at 11:22 pm

    I think we’re putting the cart before the horse. These people offering services are to 80% NOT educated. We can’t expect the same service as you would abroad because our masses are just not educated.

    • Just Sayin'

      December 13, 2014 at 8:51 pm

      Excuse me?!

      Did you say it is because they are not educated? How many store clerks and customer service personnel abroad have first degrees, Masters and PhD’s?

      In those countries, you could even meet a store manager who has been on the job for 20 years and only has GCSEs.

      POLITENESS HAS ABSOLUTELY NOTHING TO DO WITH EDUCATION. It is an individual choice. Some people CHOOSE to be polite and others CHOOSE to be IMPOLITE.

      I have met some of the most polite people in my life in rural areas where finding good education is akin to finding water in the desert.

      Nigeria has a culture of rudeness, simple. Even in church, someone would rudely talk down the usher and hiss before relocating to a seat he or she is asked to go to.

      Some pastors are even the rudest people you can ever talk to. Once you mention you are of another faith or even another denomination, you get the rudest condescending treatment ever.

      Nigerians like professing God on their lips only but inside or outside their jobs, they are full arrogance. If you can understand that every client that walks into your office, whether he purchases something or not, helps increase your goodwill, then they might begin to take customer service seriously.

      In a country with outrageously high unemployment, we all need to learn that if you are employed, it is by God’s grace and that promotion will only come when you diligently work as unto Him alone.

    • oj

      December 15, 2014 at 8:32 am

      pls, most persons in customer service have @ least an OND.

    • omoyemi

      December 17, 2014 at 11:22 am

      he llo OJ, i beg to disagree with the above comment….your level of education should not determine your attitude….service is attitude ….i’ve seen an SSCE holder that gave a fantastic service …its just who we are

  14. harry

    December 12, 2014 at 11:46 pm

    She’s shortsighted, that is why she wears contacts, been keeping up with her.

  15. seun

    December 12, 2014 at 11:47 pm

    The comparison to toolz cos toolz is big and she is Smallzz, so imagine her wearing toolz cloth. Duh!!

  16. dave

    December 12, 2014 at 11:49 pm

    She is so cute sha

  17. temi

    December 12, 2014 at 11:50 pm

    I dey feel am o

  18. Jagbajantis

    December 13, 2014 at 12:12 am

    Humans are the only living things that provide a service. Baboons scratch each other’s backs and groom themselves, but I doubt that there is a primate somewhere offering a swinging service or discount bananas, high up in the tree-tops.

    How important is good customer service? The only thing better than good customer service is a thick skin to withstand bad service.

    I dare say every man’s quest and ambition for wealth and success is borne out of a yearning for better customer service – or the best there is out there actually. We want fortune and fame so that we can be treated like royalty at 7 star hotels, pampered at fancy spas and Moroccan getaway villas. Bespoke and top of the line services cost top dollar (or many top nairas).

    I’m from the old school. Back in the day for example, the good folk at the shoe store chain Bata had the most professional attendants who helped you pick and try mountains of shoes and sandals if need be, until you walked out of the branch, smiling with your purchase.

    That was then.

    It is not uncommon to buy pastry or fast food or perishables, only to find out that it has gone off. And you know in most places in naija, snacks are non-refundable, whether or not you found a gnat or an agama reptile inside.

    Believe you me; you get much better customer service at a roadside market, than you do at a bank or from a GSM or Internet Service Provider. At least the wee girl that hawks gra-nut (Nigerian for groundnut) on my street, gives me jara every time. Talk about BOGOF (buy one get one free!).

  19. Tres Chic

    December 13, 2014 at 5:32 am

    Aunty Jo and Que, that is exactly what Kemi is complaining about, the fact that I do not have a ton of money to shell out to a tailor doesn’t mean I should get bad customer service. Every Customer deserves good service, whether they can afford the finer things of life or not.

  20. Free

    December 13, 2014 at 7:32 am

    Her complaints make absolute sense as these are the things most people encounter on a regular basis. Still remember a couple of women expressing their distaste over the poor service they received at Mr Biggs, Tantalizers and Standard Trust Bank , back in the days. Only after raising their voice was something done.
    In addition, Kemi Smallzz is a pretty girl and looks great with her contacts.

  21. Lamlam

    December 13, 2014 at 10:24 am

    Me i’m going to vent about this Ndani tv sponsors GTBank, before 2013 summer when i went home i’ve lived abroad for 2yrs & i’ve enjoyed very good customer service that i got so used to it, so when i went home last summer i went to Gtbank in kaduna the branch at murtala moh’d square to be precise i literally opened the bank with them cos i went as early as 7am cos that branch is always packed, only for them to keep all the customers waiting without uttering a single word i stood there for God knows how long later went to the counter to ask the yeye guy there he then said their systems were down jeeez! Are u kidding me i’ve bin standing here for over 2hrs & you just saying that,this yeye guy had the guts to tell me its just to 2hrs now

  22. Dad

    December 13, 2014 at 10:33 am

    With everyone complaining about bad customer services…who are these people working that give bad customer service then??? The truth is it only takes one person giving good customer service and sticking to it for people to start waking up. Many people start out in business offering good customer service. I read of a story recently in Nigeria where someone had started out buying food from this food vendor at the time she was starting out and people went to her because of her customer service and of course good food….few years down the line, she was insulting people, cussing them out and all because she now feels she has made it. The customers are coming and keep coming because her food is still good. Customer service out the window. The author had said it will only take a vendor who was just as good at cooking and better at customer service to oust the now reigning cussing food vendor, until then they just persevere the cuss and insults . Like I keep saying it will take just 1 person, 1 new banking establishment, 1 new phone company to offer good customer service and making it their mission and vision statement for all other establishment to get with the business. Why do I have to speak with the boss or manager??? if people are well trained and know their jobs are dependent on how customers were treated then the MAC girls, bank CSRs, Tantalizers and co would smile even if it killed them. It only takes 1 person. That’s what I tell people so I have decided to stop complaining because we complain and sit back at our jobs and do the same thing (give bad customer services or condone employees that do) and the cycle continues. BTW if you are condoning an employee that does that, you are just as liable. These people we are complaining about are not aliens they are people and were hired on by people and kept on the job by said people.

  23. Audrey

    December 13, 2014 at 5:11 pm

    Everybody complains about bad customer service but Ironically its the same people that offer poor CS where they work. I work at a public university and you should see how staff treat students over there, they forget that they’re there because students pay fees. Treat students right; just like you would customers and they label you weak and a fool smh.Good customer service starts with you!

  24. Blessmyheart

    December 14, 2014 at 5:45 pm

    I do most of my shopping online so I’ll have to talk about Jumia.com.ng. I’d bought an item a couple of years ago and wasn’t satisfied so I decided not to visit that site any more till this year when I decided to give them another try during the so called black Friday. I bought a voucher but was unable to use it because the the site crashed. I sent a mail that day and I got a response that I’ll be able to use the voucher after that day or get a refund. To my disbelief, I get no replies to my mails after that day and nobody picks up when I try to call. I don’t understand it really.

  25. vanny

    December 16, 2014 at 3:02 pm

    Naija has poor customer service i think i can say a bit of africans cos i boarded air kenya once and the reception from the hostess wasnt too wonderful.. At the moment i live in bangkok and if theres one thing these ppl are good for is customer service, when u pop in a shop , use samples sef and just leave they simply smile, and in my head i ask myself can u try that at home? the rep would curse life out of me.They move with you and try to explain products to you . From booking tickets , to front line supermarket cashiers to fast food people, we have lost customer care. Companies big or small have to go back to the basics of customer care.

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