The customer is always right is a well-known phrase coined by Harry Gordon Selfridge in 1909. As the founder of Selfridge’s department store in London, he...
One of the most important clichés in business is that “the customer is always right” or “the customer is king.” Both phrases converge as the consensus...
West Africa Association of Customer Service Professionals (WAACSP) – the umbrella body for customer service professionals in the ECOWAS region will hold the 2020 training and...
To Sam of Grand Cinema and Kofo of Grand J, you have renewed my faith in the ability to get it right in customer service, and your...
In recent times there has been a uproar from consumers, especially online, bitterly complaining about the manner with which business owners are treating them even when...
It is no news that a Nigerian would rather pick an item with an ‘overseas’ label than pick one with a Nigerian label attached to it....
Shop A is a great store. Shop B is an equally great store. Shop A offers quality and value for money. Shop B offers pretty much...
I mistakenly scratched off the numbers on my recharge card, and I had to call the customer care line to resolve the issue. After several attempts,...
I have a somewhat diverse CV; and whilst I have not loved every single job I have undertaken, they have provided valuable opportunities to understand human...
Social media is powerful. It can make or mere your business. It is not just someone’s word against yours; it is someone’s word with proof, against...
If there is one thing Nigerians know how to do, it is to complain! We complain about any and everything – the government, the roads, the...
We have all been there, you ask a customer assistant the location of a product and you are told ‘it’s over there’. You start wondering ‘where...
In recent times, there has been an explosion on the awareness for proper branding or “packaging” – as many would refer to it. New businesses and...
“There is only one boss: the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere...
I followed a Twitter conversation a couple of weeks ago when a popular actress asked people to comment on the customer service of various companies they...
NdaniTV is back with another episode of ‘Just Say It’ where you get to vent about some of your pet peeves. This week has on air...
Filthy garbage stinks! Ever seen a garbage truck at work? A garbage truck once broke down on our office road for a few hours. By the time...
Customer service in Lagos, Nigeria is basically non-existent. Not a single week passes in which I do not have something to complain about. Anyone who knows...
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