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British Airways apologizes to Canadian Family over Bed Bug Attack



British Airways has apologized to a Canadian family who reported being feasted upon by a pack of bed bugs during an overnight flight from Vancouver to London earlier this month, CTV Vancouver reports.

Passenger Heather Szilagyi was flying with her fiancé, Eric Neilson, and eight-year-old daughter when she spotted several of the bugs on the seat in front of her. She also saw another bug on the seat when they received their in-flight meals, and then a few later in the flight.

According to her, she was able to identify them as bed bugs due to her experience in hotel industry. She flagged the flight attendant asking to be moved, but got no help.

After the nine-hour flight, she said she and her daughter were covered with bed bug bites.

Heather’s arm

Daughter’s legs

The family tried contacting customer service about the problem, but to no avail. They then decided to post the incident on Twitter.

British Airways reached out a few days later, offering an apology and an upgraded return flight.

In a statement, the airline said:

We have been in touch with our customer to apologize and investigate further. British Airways operates more than 280,000 flights every year, and reports of bedbugs on board are extremely rare. Nevertheless, we are vigilant and continually monitor our aircraft.

Although Szilagyi said that wasn’t exactly what she was after. She said she just wanted the situation to be taken care of.

It’s horrible for me because all these people think that we’re just wanting attention and wanting to sue a company, but this is not what I want to be known for. I don’t want to be ‘bed bug girl’.


  1. dora

    October 21, 2017 at 2:33 pm

    This is very bad and unbelievable. British Airways for that matter. What a poor management.

  2. Letty

    October 21, 2017 at 3:53 pm

    She needs to sue british airways are very rude and arrogant. They need to fumigate their aircrafts

  3. Udegbunam Chukwudi

    October 21, 2017 at 10:03 pm

    Chai! See chance to hit and she dismiss am! ????

  4. Siju

    October 22, 2017 at 9:25 am

    I beg to differ and almost believe this family came in with the bugs.

    How come only their seats had the bed bugs, and lap bits and elbow bites of the kid seem a bit over the bed, like something they were already exposed to before the flight…maybe from home or something.

    Often times on long haul flights, we are dressed to stay warm and not overly exposed talk more of a fragile infant.

    Are they now trying to say the bugs travelled all over the babies body and chose to settle on the elbowws and laps.

    And then she has that justifycation she recognizes them because she works in hotel industry.

    Babe, na lie, you recognize them cos they infest in your home.

    • OJ

      October 22, 2017 at 12:46 pm

      me think she came in with the bugs…must have been in her hand bag or somthing. you cant have a bed bug in one seat alone nah….they spread quickly to other seats. anyway shaa, they have sucked white blood already

  5. Lilo

    October 22, 2017 at 8:55 pm

    I’m surprised anyone is still flying BA though. This has got to be the trashiest airline. Rude. Snooty and ugly azz flight attendants who think they are better than you the passengers . Their business class is one heck of a clown act. Ican assure you that this family will not see a dime!

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