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10-Hour Delay: Angry Passengers beat up Arik Air Staff for Allegedly “Fighting with a Passenger” | WATCH

BellaNaija.com

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It has not been the best of times for Nigeria’s largest commercial airline, Arik Air in the last couple of months.

Passengers have taken to social media to call out the carrier for poor customer service and delayed flights.

Today, the anger got physical, as passengers assaulted an official of the airline, who was reportedly fighting with another passenger.

A Tweeter user shared the following videos:

Another Twitter user claimed that due to a 10-hour delay, passengers locked the airline’s staff in, saying that if they do not begin their journey, then no staff is going home.

The brawl started after the staff reportedly tried to sneak the manager’s bag out of the office.

While the grievances of the customers are genuine, what must be condemned is the assault on the company’s staff, as the following tweets assert:

According to tweets, police officers have arrived the scene and calm has been restored.

 

29 Comments

  1. Teju Tj

    January 5, 2017 at 12:42 am

    Lmao @ the ijgb are here. Poor guy

    • FLeur

      January 6, 2017 at 1:35 am

      In a civilized country, the manager can sue Arik well well for placing him in danger’s way with their fraudulent and unethical practices. If you are not sure your planes are going to fly, PLEASE DO NOT COLLECT MONEY. Order your staff to not collect people’s blood money. Chikena. This is RECKLESS ENDANGERMENT.

  2. Choc!

    January 5, 2017 at 12:46 am

    The only surprising thing is the fact that nigerian’s are just doing this… they deserve this beating tey tey. Although i feel for the person at the receiving end

  3. EE

    January 5, 2017 at 1:34 am

    I hope the assaulted staff sues his arse off. Nigerians are fond of bullying of the weak.

    Let’s stop acting like barbarians in this country.

    • Lol

      January 5, 2017 at 5:43 am

      Sue who? Haha

  4. Xaro

    January 5, 2017 at 1:59 am

    But why are people still flying Arik?

    • Fashionista

      January 5, 2017 at 8:14 am

      THANK YOU!!!! It’s them I blame. I’ve been asking myself the same question. Except you’re looking for a reason not to go to where you’re supposed to be going, there’s absolutely NO reason why any serious minded person with a purpose for their trip to still be buying Arik tickets!
      Arik has proved they are a “wash” airline and ya’ll are still giving them your money!

      Having said that, it’s not the fault of the staff at the airport na. As we know esp in Nigeria, it is management that makes those kinds of decisions purely. Airport staff are only just “doing their jobs” really. I understand the passengers frustrations wholeheartedly but this went a tad bit too far!

    • Ismaila Idowu

      January 5, 2017 at 10:05 am

      Who is this? Were u there? Have u seen the way these useless arik staff talk and treat people. Moreover some of us there were flying arik because it is the only flight connecting the west African countries we are going to. Do u know the arik staff was the first to slap a female passenger who paid 900K for a flight to New York and has been delayed since Sunday? Pls get all facts before making ur comments

  5. Razor

    January 5, 2017 at 2:03 am

    This is so embarrassing for Nigeria. Smh

  6. Ranti

    January 5, 2017 at 2:06 am

    Air Molue ????

  7. Ottawa Queen

    January 5, 2017 at 2:25 am

    Nigerians enjoy such violent and chaotic scenarios. You can even hear some chanting and aggravating the situation. Sad case!

  8. NotOneOfYou

    January 5, 2017 at 2:26 am

    What else is new with you Nigerians

    You want me to say oooooooo what a shock.
    Land of the lawless

    • nene

      January 5, 2017 at 5:27 pm

      as if the people in your country are not violent. taa gerrout! we don’t want you.

  9. Corolla

    January 5, 2017 at 2:43 am

    “Another Twitter user claimed that dues to”

    • Iya

      January 6, 2017 at 1:22 am

      In fact ehn…BN it’s a new year biko…

  10. Amaa

    January 5, 2017 at 4:00 am

    This is so simple. delay a flight no worries you cancel a flight calmly refund people their money jejely. Unfortunately the man they beat up isn’t a decision maker his is at the bottom of the food chain and can’t make any decision. My people from Yankee if you come back during the festive period calmly chatter a bus or go by ABC express I tried it and we got to our destination without wahala. Yes the roads where bad and we had to stop when they radioed in about a robbery and we had to take another route. All in all it was an enjoyable road trip

  11. www.thelmathinks.com

    January 5, 2017 at 5:48 am

    But why on earth do people still fly Arik? I’m completely dumbfounded. At the airport a few weeks back i got talking with someone whose Arik flight had been delayed the previous day, for the whole day, only for it to be cancelled with no explanation whatsoever after an 8 hour wait. They were told they flight had been rescheduled for 8am the next day. They can back at 8am, that flight was delayed till 4pm, and then cancelled too! I asked him why he still flies Arik and he said something about them being the only airline with an IATA license. But is that really enough reason? I’d sooner ride God Is Good motors than fly Arik. Whats most infuriating is that they remain arrogant and unapologetic, like WTF is wrong with those people???

    • Latifa

      January 5, 2017 at 6:25 am

      I stopped flying Arik since 2014. They are very expensive yet their customer service is bad. Almost 15 of their planes parked at Lagos airport as at 2nd Jan. I feel sorry for the man that was beaten up thou.

  12. WorrisOrDis

    January 5, 2017 at 7:01 am

    “Priss if you don’t wanna fry, give us our money back”. Hahahaha. The IJCB’s fune jumped out the window one time. This is a serious matter biko, this is not the time or place for American fune mixed with Naija gesticulations.
    Arik Air what’s going on? Taking out the frustration on the managers is so wrong. March to Arumemi Johnson’s house and Odili’s house and protest there. Don’t assault the man at the very bottom of the totem pole. So not fair.

  13. demashi

    January 5, 2017 at 8:01 am

    Sadly the end has come for Arik except something drastic is done. I won’t fly them even if they are the only airline plying that route. Travelled to a West African and chose another airline even if it meant 3 hr stop over and am indirect flight – way way better than Arik.

  14. FAVOUR

    January 5, 2017 at 8:04 am

    Sue you mean? So it’s okay for them(the management) to collect money from customers without giving them the required services in return? Why don’t they just suspend their services for now and put things in order? It sure getting out of hand, seriously

  15. Anonymous

    January 5, 2017 at 8:48 am

    If only you people realise that these people don’t even get informed till the last min. They haven’t been paid 6 months + and they are left to face the customers who at every provocation bounce on them. U can’t try this one with arik ABJ staffs. The ABJ staffs have decided to fight back from now on after passangers sent many of them to the hospital. And the sad part is the chairman doesn’t care. Save urself the stress. STOP FLYING ARIK!!!

  16. Le coco

    January 5, 2017 at 8:49 am

    Nigerians stay embarrassing ourselves.. there was no reason to beat the guy. why must we b violent? Arik air is crap.. We know this.. bt still.. that guy is an employee taking orders…..

    I will never fly arik again with the way their plane looks like danfo.. although they departed on time in both instances..

    there is no need to hit another human being.. everyone is tired.. they r frustrated.. they obviously shld be refunded.. but why the violence?

  17. Somebody said “Air molue”….I agree

  18. Ghanaba

    January 5, 2017 at 9:58 am

    Ok I get it violence is never the answer and they should be charged with assault. HOWEVER, look at the customer service he was providing, his tone, his stance, rather than being apologetic he wanted to show that he is bossu instead of respecting them as customers with serious grievances, Well he chose the wrong customers to be rude to.

    • tunmi

      January 6, 2017 at 3:57 pm

      Eh…. No. Nigerians are rude. They do not know customer service. How is this behavior different from the bus conductors or the people in the market? Lack of customer service service does not mean you beat people up

  19. Ismaila Idowu

    January 5, 2017 at 10:07 am

    Some people are blaming the poor and frustrated passengers and the beating of the arik staff an assault? Have u seen the way these useless arik staff talk and treat people. Moreover some of us there were flying arik because it is the only flight connecting the west African countries we are going to. Do u know the arik staff beaten up was the first to slap a female passenger who paid 900K for a flight to New York and has been delayed since Sunday? Pls get all facts before making ur comments

  20. Sola's wife

    January 5, 2017 at 8:39 pm

    Inasmuch as beating up an employee is an act that shouldn’t be tolerated, I can understand the frustration of the passengers. It’s bad enough that their flight has been unforgivablely delayed, refusing to either offer appropriate explanations or alternatives, is unacceptable.
    I also wonder why the management of Arik Air has refused to suspend operations until they sort out their issues, and for Pete’s sake what are the regulators doing? They can’t possibly claim not to know what’s going on.
    I feel sorry for anyone who still flies Arik Air… I’d rather travel by sea.

  21. Tiv Girl

    January 6, 2017 at 10:12 am

    While I’ll never fly Arik air from the U.S. to Lagos (you’re talking about a 12-13 hour period that you are entrusting your safety to the hands of a Nigerian plane, which may or may not be properly maintained,) for some people, it serves as their best bet to get home considering it is significantly cheaper than all other options. Your return leg may be canceled on short notice. Your bags may not make it on time, or at all. The plane may experience water leakages, but it is cheaper.

    As far as this issue goes, I blame the Nigerian aviation ministry. In no developed country will this fly for this long. To refuse to issue a refund is theft, yet somehow these guys have been getting away with it. To not pay your staff for six months is also a crime. As someone mentioned, it is the only airline serving certain cities, but that isn’t enough to keep its license active. It should’ve been suspended a long time ago because it has failed to adhere to responsible business practices. But we’re talking about Nigeria, so of course business remains open. It is simply human nature that as long as something presents an option, someone will always take a chance on it hoping for a different outcome than another experienced.

    Violence is definitely never OK, but you tell me what you expect from a crowd of people who have been subjected to barbaric conditions. They’ll start acting out. And that’s same for any country (case in point, the violent protests that arose after months of peaceful ones during the Black Lives Matter demonstrations.)

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