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BN Beauty: A Live Makeup Tutorial tailored to You! Eki Experiences MAC’s In-Store Makeup Services at Ikeja City Mall



MAC Cosmetics in Nigeria recently introduced a brand new feature of in-store makeup services for it’s customers. BellaNaija‘s Eki Ogunbor had the chance to try the service at their store in the Ikeja City Mall and she’s sharing her experience with you today!


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I recently tried one of MAC‘s brand new makeup services at their branch in Ikeja City Mall and had a productive and informative experience but before I start, let me tell you a little more about the services MAC is offering. They have introduced two makeup services, Walk-In Demos and Application & Lessons. 

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Walk-In Demo
This is the one I tried. This service is complimentary based on availability whichever day you choose to come into the MAC store. In this service a MAC Artist puts you through the art of makeup as it concerns every area of your face – from eyes, bros, lips and face contouring. However, you can choose the Focus Feature option which lasts 10-15 minutes and teaches you basic techniques or Advancing Your Skills which lasts 20-25 minutes with the MAC Artist showing you ways to make you basic look a lot more glamorous. You can also choose the False Lash Application which is complimentary with purchase of MAC Lashes.

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Applications & Lessons
Lasting for 30-60 minutes, this is more thorough than the first service. The value of this appointment is fully redeemable against MAC product purchased at the appointment. In this package you’ll get Focus Feature Lesson in 30 minutes, Express Makeup Application in 30 minutes, Full Makeup Application for 60 minutes including false lashes and a face chart to help you recreate the look at home, Full Makeup Lesson for 90 minutes which also includes a face chart, Bridal for 90 minutes which requires prior consultation before the appointment and MAC Technique, a workshop for everyone led by MAC Artists for all ages, races and sexes.

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I got a chance to try the Advancing Your Skills part of the Walk-In Demo. Before starting, I was reassured that their highly skilled artists undergo a rigorous certification process and they will tailor each service with personalised looks and colours to celebrate my individuality.

With this service I’ll definitely say my makeup skills have improved because when I wore the recreated look to work the next day, people noticed a difference in my look. I’m one of those girls who never understood the difference between ‘the glow’ and oily skin but now I do, the demo helped me find my perfect highlight colour/shade and a great way to help oily parts of my face stay matte because I have combination skin which the artist took into consideration.

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My usual everyday look would be liquid eyeliner on my eye lid and a bold like but the artist decided to take me out of my comfort zone so I tried a different look with eyeliner on the bottom, lots of mascara and a simple eyeshadow look with just three colours.

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5 things I learnt

  1. The three colours you need for simple eyeshadow application are transition, base and contour colours.
  2. You don’t always have to line your eyelids with liquid eyeliner sometimes a kohl liner on your bottom lash line/waterline could be all you need.
  3. You don’t always have to go in with a very dark powder or concealer for a contour look. A bronzing powder works perfectly for a natural look that’s not too heavy.
  4. Don’t be afraid to use blush or a highlighter for fear of looking oily. All you need is a good base and the right application technique!

I’m sharing just 5, but if you visit the MAC store and an artist will show you how to do all this and much more, tailored to your skin and preferred makeup looks.

Three Eyeshadow Colours. Contour, Base and Transition. (Top - Bottom)

Three Eyeshadow Colours. Contour, Base and Transition. (Top – Bottom)

I was also given a lookbook of different makeup looks to help inspire me at home

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A big thank you to MAC for the experience and Rita @ritaojokojo for making my experience great, helping with my makeup and teaching me new things.

Eki is the Editor for BellaNaija Style and Lifestyle Editor for She has a Vogue Fashion Certificate from Conde Nast College of Fashion & Design and also attended Central Saint Martins, London College of Fashion and the University of Kent. Eki headed the Design Operations at a top Nigerian womenswear fashion brand before finding love at BellaNaija Style. Eki loves all things creative. Follow her on Instagram @ekiogunbor BellaNaija Style: [email protected] | @bellanaijastyle BellaNaija Beauty: @bellanaijabeauty BellaNaija Living: [email protected] | @bellanaijaliving


  1. Gerry

    May 9, 2016 at 7:46 pm

    Mehn things are so expensive, makeup is the last thing on my mind. You need to see me squeezing the life out of my foundation tube when I was told it now costs 11k

  2. Bola

    May 9, 2016 at 7:58 pm

    I stopped going to Mac Lagos when I wanted to test one of their powders a friend had told me was better than the Studio Fix . One of the girls told me they can’t try anything on you except you’re going to buy it immediately ! How can I promise to buy something I just want to see if I like the effect! That’s not the practice anywhere else and it put me off .But I’ll give this a try and see


      May 9, 2016 at 8:34 pm

      I think Mac Store in Lag esp in Ikeja Mall is very unprofessional. I went there to get a strobe cream/foundation and could you believe I was being profiled?
      I asked for a number to ask when it will be available and they gave me one that’s not working.
      I’ve been there twice and I don’t think I want to go back cos their customer relations is nothing to write home about.

    • Ogo

      May 9, 2016 at 9:14 pm

      They are also very saucy

    • Corolla

      May 10, 2016 at 12:15 am

      I visited the Ikeja one when I was in Naija, and the girl we talked to had an attitude. She was somewhat unwilling to let my cousin try a foundation, and was just generally dismissive. What’s the point of having a brick and mortar make up store if you wont let patrons try stuff on?

  3. lea valley

    May 9, 2016 at 9:42 pm

    Mac train your staff.

  4. Omodolapo

    May 9, 2016 at 11:33 pm

    Really crappy staff @ MAC Ikeja Mall. I’ve been meaning to change the brand of my powder forever but just because of their saucy staff, I have stuck to the brand I am using presently. And they have always been like that, saucy almost borderline rude. They never seem to have what you want and never helpful in letting you know when it will be in stock, I have taken to buying my MAC lipsticks straight from the US. For the powders and foundations, I will stick to my current brand.

  5. Angel

    May 10, 2016 at 12:46 am

    Very rude silly cows in the branch at the palms

  6. Joke

    May 10, 2016 at 1:30 am

    Nigerian employees in Nigeria and customer service are practically enemies oh. God help us. Even in the US, complaints about Nigerian nurses customer service skills no dey finish…

  7. wasila

    May 10, 2016 at 7:43 am

    I read this article to comment on MAC’s unprofessional and rude staff. I have experienced this both at the Lagos and Ikeja stores. I mean B……up is more expensive but the lady at the lekki palms store is so friendly ehn I bought products I didn’t use. Treat customers well they may not buy anything they may be rude but ensure they leave your biz premises with a good impression. I dont think anybof MAC services can thrill me sha, if you love MAC enjoy.

    • Mz Socially Awkward...

      May 10, 2016 at 10:21 am

      Had the same experience at a Bobby Brown make-up stall – went, intending to buy pressed powder but by the time the woman began sweet talking me and offered a chance to see how I look with some of their other products, I walked away with a beat face and 2 additional items that I originally had no intention of buying. She was so nice and accommodating that her customer service juju opened my wallet… it works like magic, especially when you’re selling people the illusion of beauty (i.e. make-up).

  8. Laila

    May 10, 2016 at 8:18 am

    MAC pls help yourselves and employ some Filipinos. The sales from your Naija store would skyrocket and it will be a clear lesson to Nigerian staff to up their customer service.

    You CANNOT be rude to me and still collect my money…How????

  9. beauty

    May 10, 2016 at 9:50 am

    The entire staff at Mac store in Ikeja City Mall should all be fired and replaced with more courteous staff. I was there sometime ago and the reception I got was terrible. I thought I was just overreacting, until I read the comments here!

  10. ...just saying

    May 11, 2016 at 5:50 am

    They won’t let you try on the products so they can carry them home at the end of the month. The primary objective of an experience centre is for customers to walk in and try products. Else, they would have saved millions of dollars and gone the e-commerce route. Mac train your staff.

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